Refund & Cancellation Policy

1. Payment

Users may pay through UPI, cards, net banking, wallets, or other payment gateway options. A payment is considered successful only after confirmation from the payment gateway.

2. Cancellation Before Service Starts

If a user cancels a booked consultation before the adviser accepts or starts the session, the amount may be refunded to the original payment method or Hartline wallet.

3. No Refund After Service Is Delivered

Once a chat, call, video consultation, report, or adviser service has started or has been delivered, refund will normally not be provided because the service is digital and time-based.

4. Refund May Be Approved In These Cases

Refund may be considered if payment was deducted but service was not activated, the adviser did not join the booked session, duplicate payment was charged for the same order, a technical issue from Hartline side prevented service delivery, or the wrong amount was charged due to system/payment gateway error.

5. Refund Not Applicable In These Cases

Refund will not be provided if the user is not satisfied only because prediction/advice did not match expectations, disconnects the call/chat from their side, gives wrong birth details or incorrect information, the service was already completed, or the user violates Hartline terms or misuses the platform.

6. Wallet Recharge

Unused wallet balance may be used for Hartline services. Wallet recharge amount is generally non-refundable once added successfully, but refund may be considered for duplicate payment, failed service, or technical/payment error. Amount already used for consultation, reports, chat, audio call, or video call is non-refundable.

7. Failed Payment Refund Timeline

If payment is deducted but the wallet/service is not activated, Hartline will verify payment gateway status. After approval, refund may take 5-10 working days to reflect in the user's bank account, card, UPI, or wallet depending on bank/payment gateway processing time.

8. How To Request Refund

User can request refund or cancellation review by creating a support ticket with registered mobile number/email, order ID or transaction ID, payment screenshot if available, and reason for refund request.

Support Email: heartlineofficial121@gmail.com
Website: https://hartline.fun

9. Grievance / Support

Hartline will review refund requests fairly and respond within a reasonable time. Final refund approval depends on service status, payment status, adviser status, and platform records.

10. Legal Note

This policy follows general Indian consumer protection and e-commerce principles. Refunds for accepted requests will be processed as per applicable payment gateway, bank, RBI, and Indian consumer rules.